Let’s make your next experience unforgettable.
Questions about your booking, a guided tour or a private group? Our Barcelona-based team is here to help you plan with confidence.
Barcelona-based support · Available seven days a week
Here when you need us
For the quickest help, share your booking reference or the name and date of your experience.
✓ Tour bookings & meeting points
Bookings & ticket questions bookings@tectickets.com
Speak to the team+34 654 17 84 77
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Choose the right way to reach us
Whether you are travelling tomorrow or planning months ahead, we will point you in the right direction.
Existing booking
Questions about tickets, confirmations, cancellations or meeting points.
WhatsApp support
Need directions or a quick answer before your experience? Contact our team.
Private groups & partners
Planning a team activity, school visit, tailor-made tour or collaboration?
Send us a message
Complete the form and we will get back to you as soon as possible during our support hours. Fields marked with * are required.
Please do not send card details, passwords or sensitive documents through this form.
Prefer to speak directly?
Email: reservas@tectickets.com
Phone: +34 654 17 84 77
WhatsApp: Chat with Tectickets ↗
Support hours (Barcelona time)
Monday – Friday: 08:00 – 22:00
Saturday – Sunday: 10:00 – 20:00
We may not be able to answer instantly, especially during busy tour departures.
Booked through Viator?
Include the Viator confirmation number so we can locate the experience. For changes and refunds, the terms of your booking platform apply.
A few answers before you write
Quick answers to common questions about tickets, meeting points and private experiences.
Where can I find my tour meeting point?
Your meeting point is shown in your booking confirmation and on the individual tour page. Different experiences depart from different locations. Please check the location before travelling.
Can I change or cancel my reservation?
Cancellation and modification rules depend on the specific experience and where you booked it (including FareHarbor or Viator). Check your confirmation for the applicable terms, then contact us with your reference number.
I booked through Viator. Can you help?
Yes, we can help with practical information about the experience. Include your Viator booking reference and travel date. For refunds or changes, you may need to manage the reservation through the platform where you purchased it.
Do you organise private tours or corporate experiences?
Yes. Tectickets can discuss private guided tours, group visits, cultural experiences and tailor-made activities. Use the form and select “Private or group tour”, indicating your preferred city, date, group size and language.
Where is Tectickets based?
Tectickets is operated by EL TEU TIQUET, S.L., with its registered business address in Barcelona. This is not a meeting point for tours: always follow the location in your booking confirmation.
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Tectickets is operated by EL TEU TIQUET, S.L. · Registered business address: C/ Pere IV 192, 1º 1ª, 08005 Barcelona, Spain. This address is not a tour meeting point. Terms & Conditions · Privacy Policy.